McNeil Consumer Healthcare (Canada) Urgently Recalls Various Rolaid Products Sold in Canada

Information Update
2010-220
December 10, 2010
For immediate release

OTTAWA – Health Canada is informing Canadians that McNeil Consumer Healthcare (Canada) is voluntarily recalling all lots of ROLAIDS® Ultra Strength SoftChews® and ROLAIDS® Ultra Strength SoftChews® plus Gas Relief from the Canadian market. McNeil is requesting that wholesalers, pharmacies and other retail locations immediately stop sale of this product.

The company has informed Health Canada that they are taking this action following consumer reports of foreign materials in the product, including metal and wood particles. The company is advising consumers who have purchased these recalled products to discontinue use.

Health Canada reminds Canadians who have concerns about these products to consult with their health care practitioner or contact McNeil Consumer Healthcare by calling the Johnson & Johnson Inc. Consumer Contact Centre at 1-888-222-6036 (Monday-Friday 8 a.m. to 8 p.m. Eastern Time, and Saturday-Sunday 9 a.m. to 5 p.m. Eastern Time). For more information, please visit Next link will take you to another Web site the company’s website (PDF Version – 119 K).

Health Canada will continue to monitor the safety of health products on the Canadian market, including those manufactured at McNeil Consumer Healthcare plants and will inform Canadians if new safety information arises. Health Canada will take appropriate action to help protect the health and safety of Canadians should further risks to health be identified.

Product Recall Information

All lot numbers and all flavors of ROLAIDS® SoftChews® are affected by this recall.

Description DIN
ROLAIDS® Ultra Strength SoftChews® Plus Gas Relief Tropical Fruit 36′s DIN 02269171
ROLAIDS® Ultra Strength SoftChews® Plus Gas Relief Tropical Fruit 24′s DIN 02269171
ROLAIDS® Ultra Strength SoftChews® Cherry 6′s NPN 02247315
ROLAIDS® Ultra Strength SoftChews® Vanilla 6′s NPN 02247315
ROLAIDS® Ultra Strength SoftChews® Cherry 42′s NPN 02247315
ROLAIDS® Ultra Strength SoftChews® Cherry 36′s NPN 02247315
ROLAIDS® Ultra Strength SoftChews® Vanilla 42′s NPN 02247315
ROLAIDS® Ultra Strength SoftChews® Vanilla 36′s NPN 02247315

To report suspected adverse reaction to these or other health products, please contact the Canada Vigilance Program of Health Canada toll-free at 1-866-234-2345, or complete a Canada Vigilance Reporting Form and send to us using one of these methods:

  • Fax: 1-866-678-6789
  • Internet: www.healthcanada.gc.ca/medeffect
  • Mail: Canada Vigilance Program
    Marketed Health Products Directorate
    Ottawa, ON, Address Locator 0701E
    K1A 0K9

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